27c77's Privacy Policy
Understand clearly how your personal information is collected, stored, and used — and stay informed about your rights.
Introduction & Scope
This Privacy Policy ("Policy") applies to the 27c77 platform. It describes how we collect, store, use, disclose, and protect the personal information of our users — that is, any information that can directly or indirectly identify an individual.
By using the 27c77 website or services, you are considered to have accepted the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services or contact us at [email protected].
This Policy should be read together with 27c77's Terms & Conditions, and both documents together form the basis of the agreement between you and us.
Information We Collect
27c77 may collect the following types of information. Each category is explained in detail below.
Registration Information
Information you provide when creating an account, such as your full name, date of birth, mobile number, email address, and your chosen password.
Financial Information
Transaction-related information during deposits or withdrawals, such as payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, and date.
Technical Information
Your device's IP address, browser type and version, operating system, screen resolution, and device identifier information.
Usage Information
Logs of which games you played on the platform, which pages you visited, how long your sessions lasted, and which features you used.
Identity Verification Information
As part of the KYC process, copies of your identity document (such as a national ID card or passport) and proof of address may be collected.
Communication Information
Messages and conversation history from your contact with our support team via live chat or email may be stored.
Purpose of Using Information
27c77 uses collected information only for the purposes listed below. Information is not sold to any third party for commercial gain.
3.1 Service Operation & Improvement
Information is used to manage your account, process transactions, ensure smooth gameplay, and resolve technical issues on the platform. Data is also used to review user experience and introduce new features and improvements.
3.2 Identity Verification & Security
Information is used to detect and prevent fraudulent activity, manage anti-money laundering (AML) processes, and ensure the security of your account. This is essential for the overall protection of the platform.
3.3 Legal Compliance
Information is stored and processed to meet applicable laws, regulations, and regulatory requirements. Information may also be disclosed in response to court orders or lawful requests from government authorities.
3.4 Customer Support
Our support team has access to relevant information to resolve your issues promptly and to operate 24/7 live chat and email support ([email protected]) smoothly.
3.5 Responsible Gaming
Information is used to monitor user gaming behaviour and provide assistance and protective measures in cases of potentially problematic use. Visit our Responsible Gaming page to learn more.
Cookies & Tracking Technologies
27c77 uses cookies and similar tracking technologies that are essential for the proper operation of the website. Cookies are small text files stored on your device.
Essential Cookies
These cookies are strictly necessary to maintain login sessions, ensure security, and operate the platform's core functionality. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other customisation preferences, so you do not have to set them up again each time.
Analytical Cookies
These cookies are used to analyse platform usage patterns in order to improve service quality. Collected data is kept as anonymous as possible.
You can control cookies by changing your browser settings, but this may affect some functionality of the platform.
Information Sharing & Disclosure
27c77 does not sell your information to third parties. However, information may be shared in the following limited circumstances.
5.1 Service Provider Partners
Only relevant information is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), identity verification, and technical infrastructure management. They are bound by strict confidentiality agreements and may not use the information they receive for any other purpose.
5.2 Legal Requirements
We are required to comply with any legal order, court directive, or lawful request from a competent authority. In such circumstances, the necessary information may be disclosed.
5.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, user information may form part of the transferred assets. In such an event, the new operator will be required to comply with the terms of this Policy.
5.4 International Data Transfers
27c77's services may be operated on international servers. Where your information is transferred outside Bangladesh, adequate security measures are ensured to maintain data protection standards.
Data Retention Period
27c77 retains your information only for as long as is reasonably necessary to provide services and meet legal obligations.
Active Account Information
Active account information is retained for as long as your account remains active and as long as is necessary to provide services.
Transaction Records
Financial transaction and KYC-related information is retained for the period required by applicable law, generally for a number of years after account closure.
After Account Closure
Even after an account is closed or deactivated, some information may be retained due to legal and regulatory requirements.
Anonymised Data
At the end of the retention period, personally identifiable information is deleted or anonymised, so that only statistical data remains for service improvement purposes.
Your Rights & Controls
As a user of the 27c77 platform, you have certain important rights over your personal information. To exercise these rights, contact us at [email protected].
Right to Access Information
You have the right to receive a copy of the information we hold about you. This request can be made through our support channels.
Right to Correct Information
If there is any inaccurate or incomplete information in your account, you can request that we correct it.
Right to Delete Information
In certain circumstances you may request the deletion of your personal information, although some information may not be deletable due to legal obligations.
Right to Restrict Processing
In certain circumstances you may request a temporary halt to the processing of your information.
Right to Object
You have the right to object to the use of your information for specific purposes, particularly in relation to marketing communications.
Right to Data Portability
You may request your information in a structured, commonly used, and machine-readable format.
Data Security Measures
27c77 applies industry-standard technologies and practices to keep your personal information secure. Our security framework includes the following elements.
SSL Encryption
All data transferred between your device and our servers is protected using SSL (Secure Sockets Layer) encryption technology.
Database Security
Stored information is held in encrypted databases and can only be accessed by authorised personnel on a need-to-know basis.
Firewall & Intrusion Detection
Advanced firewall systems and automated intrusion detection mechanisms are active at all times.
Access Controls
Access to user information is strictly controlled and every access event is logged.
Important: No digital system can guarantee complete security. However, 27c77 always strives to maintain the highest protection standards. Keeping your password secure and not sharing it with anyone is your own responsibility.
Protection of Minors' Information
27c77's services are intended solely for individuals aged 21 and above. We do not knowingly collect information from or provide services to minors.
If we are informed or discover that a minor has created an account, that account will be closed immediately and the associated information will be deleted. Our verification process is designed to prevent minors from gaining access.
If a parent or guardian believes their minor child has created an account on 27c77, please contact us immediately at [email protected].
Policy Changes & Updates
27c77 reserves the right to update or modify this Privacy Policy as needed. Changes to this Policy may arise due to changes in services, applicable law, or business practices.
For any significant changes, we will publish a notice on the platform and the "Last updated" date at the top of the Policy will be updated. Continued use of the platform after changes means you have accepted the revised Policy.
We therefore recommend that you revisit this page regularly, and contact our support team if you have any questions.
Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy, please do not hesitate to contact us. Our support team is available in both Bengali and English, seven days a week, 24 hours a day.
Live Chat
Use our 24/7 live chat service for quick assistance. Log in to start a chat directly from your account.
Email Support
For detailed requests or complaints regarding privacy matters, contact us directly by email: [email protected]
This Privacy Policy is intended to be read together with 27c77's Terms & Conditions and Responsible Gaming policy. These documents apply collectively to your use of the platform.